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Why are there so many items in my cart?

As part of our tracking and pricing system, the website adds add-on items to your cart. For example, you may have ordered a single leash but will have three items in your cart to accomodate for the locking carabiner and brass rivet add-ons. This allows us to charge appropriately for add-ons while tracking your custom requests on our end. If you would like to remove an add-on, you must remove the entire item and re-customize it.

Why does my item total not match my subtotal?

Your item total only accounts for the individual product and item quantity. The item total doesn't account for item add ons. Item add ons are added into the subtotal.